A Look Back

After chatting with some people over the weekend about ideas for my blog posts this week, it was suggested to do a recap a ”Look Back” at some of the posts I have shared previsously.

Sounded good to me, so here’s Look Back at some earlier posts that I’m sure you will enjoy and gain something from.

When Something Goes Wrong
Negative feedback about staff interaction with donors can impact on the reputation of your organisation, how do you deal with it?

Every now and then someone doing work for your organisation may say or do something that causes donors to be left with a sour taste in their mouth.

How this is dealt with by you is important, you need to retain supporters and the best way to do this when someone upsets them, is to let the supporter know that you hear what they are saying, that you will talk to the staff member about their actions and that you will let the supporter know what action you have taken.

It doesn’t matter how long or the value of support you receive from a supporter, they are all equal and should be treated as such, respect is universal.

Keep reading here

Reigniting the Flame in Delinquent Donors
Before you start planning how to get delinquent donors back on board, have you made the phone call to ask why people have stopped supporting you?

Without some level of research any plan to reignite the flame in donors who have stopped giving for some reason, you have no idea the why, what and how of putting something in place to win them back.

Reigniting the flame in a delinquent donor in many cases is quicker and more cost effective than gainer a new donor.

The donor who has stopped supporting you did so for a reason, was the amount they were giving too high, they had a change in personal circumstances, or something else has caused them to stop giving.

Continue reading here

Business Support
It’s estimated that business donations account for six percent of the donations some non-profits receive.

If this is the case then the question must be asked “how much time and energy is being used to reach and nurture this group?”

Is the time you’re putting into gaining business support being used wisely?

If residential – general support if the main income source for non-profits, wouldn’t it pay to spend more time gaining and nurturing this sector?

Continue reading here

Pick up the Phone and Say Thank You
Don’t lose donors, respect them, acknowledge them.

An organization recently lost a major donor because they felt their support wasn’t really being appreciated.

Why, simple after sending in a substantial cheque on a regular basis all they’d hear back from the organization would be in the form a standard receipt, no acknowledgment of the impact the donation would have on the work that the organization carries out.

Result – support withdrawn. All the organization had to do was pick up the phone and call the donor, thank them and tell them how important they were to the work being carried out.

Continue reading here

As always, leave comments or suggestions on what you would like to see shared on my blog

You can email me charitymattersnz@gmail.com

The week in Review (Jan 30)

Have decided that at the end of each week I will do a review of some of the posts I written; just so as those who may have missed something get a chance to read and an opportunity for others to have a second read.

So this week I have touched on:

Are you Prepared to Collaborate?

There’s an abundance of non  profits in New Zealand, something on the lines of 26,000 registered charities, organisations could face support, funding and delivery issues unless there’s more collaboration.

Unless organisations collaborate there is a risk some organisations will cease to exist. There’s only so much people can give, both individuals, business and funding bodies; so just on a funding basis collaboration is needed.

Read more

Are You Singing from the same song sheet

The management, more than anyone in an organisation knows, or should know, what the goals, vision, mission of the organisation are; but is this being shared with all staff, particularly those on the frontline?

It seems that some organisations have a diconnect when it comes to sharing key information with staff, leaving staff to wonder what is happening, where they are in the organisation and how they can confidently do their work.

Read more

Handing over the Reins

It’s interesting to see organisations grow from being something started at a kitchen table, to something substantial.
In growing though there is always a need to bring in others with more expertise, more experience; but in doing so there is fear of the loss of control.

I recall reading about a charity, I think in the States, where the founder who took on a manger; but with the charity operating in an adjacent building to where the founder lived, he would turn up everyday and staff were unsure as to who they should be listening to the new manager or the founder.

Read more


Giving is like Sex

I guess that got your attention.

There’s been numerous studies as to why people give and the effects of giving on those who give.

A recent post I read ”Should you give?” has some great insights into what happens when people give, the effects of giving on the brain, body and soul.

Read more

Charity Events, Plan, Plan and Plan Some More

The pitfalls I hear you say. It’s true not all charity events run smoothly, there can be numerous hiccups on the way to staging an event.

Getting passed these can be a struggle, but you can get passed them.

When it comes to an event, an organisation can spend months planning what they will do, why they will do it and promote, then stage the event. It’s something that can create a lot of stress and frustration.

Read more

What Millennials Want to Know

Gaining support from millennials is important, and yes, they do want to support organisations; it’s just how you go about it that matters.

I’ve recently spent some time with a group of 17 to 26 years olds talking about charities and how people connect with them and how charities work to connect with supporters. Some great insights for me, and I’m glad I had the opportunity.

One thing that came across loud and clear, was the need for great storytelling, not meanigless information, muddled stats, but real stories about the people, the cause that the organisation is working to help.

Read more

They’re peeved off, now what

Why is it that some in the charity sector don’t know how to handle donors who maybe annoyed with you, donors who may feel you’re not deliverying on what you say you will do.

It’s not rocket science, dealing with disgruntled donors is and should be treated in the same was as businesses would deal with disgrutled customers. Simple, customer service skills are needed.

Read more

Something I would be keen to hear is – what would you like to see me blog about; what issues, challenges or general areas of discussion would you like to see me cover on www.charitymattersnz.com

You can email me with any thoughts, ideas … charitymattersnz@gmail.com