CharityMatters-NZ Articles, Awareness, Opinions, Other, Reading, Uncategorized

Homeless/Begging Beat-Up

I’ve not written anything for a while, mainly because of my move to Christchurch changing my focus on various things; particularly getting back into my old passion – photography, check my Instagram.

Anyway, over recent weeks I’ve noticed more beat-ups against homeless and people begging on the streets; sure, there’s been beat-ups before, but there’s a new wave of this happening throughout the country and, quite frankly I’ve had enough of it.

As some of you will know I have always been supportive of people who don’t have what others have, those who struggle to find housing and those who struggle to make ends meet. And, before you say “but it’s their choosing” – stop!

Who chooses to be homeless? Sure, there may be a handful of people who prefer not to have a fixed abode, but they are few and far between.

And, to those who say beggars are only doing it to finance their drugs and alcohol – I call bullshit on this; yes, there are some that do that, but again they are few and far between.

Since being in Christchurch, just like when I was in Auckland, I have gotten to know some of the local street people and, what a great bunch they are; actually, I’ve reconnected with a couple of bods I knew from Auckland.

Now, back to the beat-ups, Auckland retailers are tired of them on the street, sure some can be a right royal pain in the butt, but why aren’t retailers just going up to them and asking them nicely to move on rather than being heavy handed and calling security patrols or police? A little polite dialogue can work wonders and earns respect for all concerned.

Now I’ve also read recently about community space design that seem to be done in a way to deter people from loitering, street furniture made in such a way that people can’t lay down; spikes on edges of buildings, sprinklers in doorways; aren’t we a great lot that we would sooner do things to deter than to face people and talk about any issues.

In Christchurch recently while talking with a couple of the street people, we were approached by the boys in blue and asked to move on; actually, more precisely they were asked to move on. They were sitting on seats installed for public use; so in my mind had every right to be there.

These cops told the guys to move or they would be moved on for trespassing. Me being me, I couldn’t bite my tongue and asked if this applied to me as well; no they said, only the street people, well, that made my blood boil. That, as I pointed out to the constabulary was profiling and discrimination, I was asked to shut up, and to mind my own business. Um, it is/was my business.

Eventually the cops relented and moved on. We won.

Just the other week, again I was talking with a chap on the street I have gotten to know, when someone from a security firm came along and told him he had to sit at least one metre from any shop frontage. When I asked if this was council policy or a council bylaw, I was immediately asked for my name, address, and date of birth, yea right, I ain’t giving this to anyone other than the police. This person tried to tell me she had every right to ask and that I was in breach of some law for not providing it. Um, sorry, you’re wrong I said. She then demanded to see some form of proof of identity, I told her no way, that she had no legal right to request that.

She got all huffy and was about to call the police for assistance, I even offered to make the call myself, lucky for her someone else from the company came along and defused the situation.

And, now, just over this last weekend I read a thread on Facebook, where someone was asking what help she could offer to a newly found young woman sleeping rough. While most people offered sound advice, one person chimed in saying that asking for help for a woman was sexist, that homeless men are more at risk on the street than a single woman. Well, again I had to call bullshit on this.

I have seen and spoken with women sleeping rough who have been exploited, used as sexual pawns.

We all need to understand our homeless, we need to get to know them and offer them any help we can. This help could be as simple as getting to know them, offering them help when they need it, steering them to the right agencies. Remember most people are only a few pay cheques away from being in the same boat.

What will you do to help those living rough?

CharityMatters-NZ Articles, Awareness, Business Giving, Campaign, Communication, Donor Communication, Donors, Fundraising, Governance, Opinions, Other, Philanthropy, Reading, Reports, Research, Uncategorized

Charity and the language we use…

Just came across this piece from RSM – and thought it a good piece to share, it’s worth the read.

What’s in a word or a phrase?  Well sometimes a lot.  Whether we appreciate it or not much of the language we use carries considerable extra weight and meaning due to history, perceptions, and baggage connected with it.

I was fortunate a while back to attend a seminar by Vicki Sykes on the topic of Business acquisition in the community sector in New Zealand.  Vicki is an interesting speaker and after 17 years as a CEO of a South Auckland charity she followed her passion to step back and do a University thesis on the topic of her presentation.

One of the quotes that Vicki used (and forgive me for not knowing to whom this should be attributed) was:

“Remember that being a charity is a tax status; not a business model.”

That line struck me as powerful.  One because of its simplicity.  But perhaps more so due to it making me question my use of the word charity.  There are so many assumptions we attach to a word.  These are built up over time and become unquestioned.  But when we sit back and consider them, sometimes we see that maybe these assumptions and perceptions we attach to a word can hold us back.

When I ask others, especially businesspeople, about the word charity as it relates to organisations, there seems to be a common understanding that this is an organisation that does good.  People understand that they exist to serve some social or community benefit.  The word charity is also associated with giving without expecting anything in return.  A very noble attribute.

Yet these understandings or assumptions about the word charity when considering a charitable organisation also seem to blinker some people in their attitudes towards the organisation and how it operates.

Keep reading here

What are your thoughts?

CharityMatters-NZ Articles, Business Giving, Donor Support, Donors, Fundraising, Reading, Uncategorized

THREE WAYS TO RAISE MORE MONEY

As you probably know I enjoy reading articles, tips and hints from Market Smart, so here’s another one – I’m sure you’ll gain some insights from this.

 

THERE ARE ONLY THREE WAYS TO RAISE MORE MONEY

Every nonprofit organization needs more of two things: time and money. Okay, every organization (nonprofit or for-profit) could use more of those two resources. Hey, now that I think about, I could use more of those two myself…

Time and money are the most valuable resources in the world, and for nonprofits the impact of having more of either can be immeasurable. Of course, time is finite — we all are limited to just 24 hours in a day, but money (funding) is theoretically uncapped, and having more of it generally equates to having a larger impact on the world. That’s not to say that uncovering efficiencies, prioritizing activities, and increasing productivity are all for naught (they aren’t), it simply means that “saving time” plays a direct role in increasing funding. If I’m more efficient, I can raise more money.

Fundraising professionals power the financial engine that sustains millions of nonprofits across the globe, but they all face one common question: how do we raise more money? Of course such a broad question can’t be addressed in a blog post, nor should it be. Increasing the “growth in giving” is an issue worthy of industry boards and committees, not blog posts or ad hoc analysis.

Yet, as with most things, there is one simple answer to this question that can have a resounding impact and actually make a substantial difference on your funds raised. Yes, the answer to the “how do we raise more money?” question is incredibly complex, but no that doesn’t mean there isn’t anything you can do today to affect it.

Let’s start with a universal truth; there are only three ways to raise more money. Now, before you scroll to the comment section of this page and begin typing your, “there are more than three ways to raise money, bozo!” comment, please bear with me.

Any organization, nonprofit or for-profit has only three ways to increase the amount money they receive. They could:

  1. Acquire new donors/customers
  2. Retain existing donors/customers
  3. Monetize their donors/customers

It’s really that simple.

I’ve appended “/customers” to each of the three strategies above for a reason. As you continue reading this blog post we’ll address each strategy with both a nonprofit example and a for-profit example. You’ll quickly realize that for-profit companies are employing each of these three strategies on you every day.

 

Keep reading here

CharityMatters-NZ Appeals, Articles, Campaign, Donor Acquisition, Donor Support, Donors, End of Year, Fundraising, Planning, Reading, Uncategorized

How Long Does It Take to Start a Major Gift Program?

Came across the following on veritusgroup.com and thought was worth sharing, some great insights/pointers.

It’s a serious dilemma.

The organization needs the money; they have the donors to deliver the money, but there is no major gift strategy in place to secure the money. This confluence of need, opportunity and planning usually results in a lot of impatient leaders.

Just last week I sat in a meeting where a manager was visibly upset at the slow pace of revenue generation. When I tried to explain that relationships take time, she brushed me aside and said: “Look, all you have to do is ask.”

And therein lies the organizational problem for many major gift programs. Management needs the money, and major gift people are told they need to deliver it “right now!”

This is a path to certain failure because the MGO, in this type of hostile and urgent environment, will focus on the money rather than helping a donor fulfill her passions and interests. And we all know that a focus on the money is a sure way to alienate a donor.

Reasonable managers and leaders know that good relationships take time – that you don’t just pounce on a donor and squeeze the money out of him. But these same managers often ask Jeff and me how long it should take to gain traction in a major gift program. “How long,” they ask, “does it take to have a fully functional program in place?”

We think it takes a minimum of 18-24 months to start a major gift program and have it become fully functional. Why so long? There are several reasons:

  1. The organization needs to hire the right MGO. This could take six months when you consider the time it takes to agree on the job description, get the proper authorizations, search for candidates, interview and vet the candidates and then finally hire them. I haven’t seen this process take less than four months. So let’s say it takes four months –although many times it takes longer.
  2. The MGO needs to qualify donors for a caseload. Why? Because only 1 in 3 donors who meet the major gift criteria will actually want to talk to the MGO. So the MGO has to go through a labor-intensive process to find 150 donors who will relate to him. This step alone will take 6-8 months. Let’s say six, even though that is being generous.
  3. Relationship building takes time. While the MGO will qualify donors early in her tenure with the organization, 8 to 10 months will have passed before she actually starts engaging seriously with donors. And building relationships (as you know) takes time – more time than most managers think it will take.

Keep reading full article here

CharityMatters-NZ Articles, Business Giving, Charity Sector, End of Year, Fundraising, Reading, Regular Giving

Corporate Giving, Makes Corporates Smell of Roses

We all like to see individuals and business get behind a community organisation, those who give do so for a variety of reasons. And, the feedback, the feeling they get for their giving is varied too.

This article on www.nzherald.co.nz is a good read, it isn’t new findings, but worth the read nonetheless.

Read the article here Successful corporate giving

CharityMatters-NZ Articles, Boards, Charity Sector, Governance, Reading, Reports, Uncategorized

2016 Fraud Survey – BDO

I’ve talked about fraud in the charity sector before, and my personal take on it is that it under reported, because charities don’t want their donors to know that there are people committing fraud (no matter the level.)

Yes, there is a risk to funding if general donors (mums and dads) learn that there has been fraud committed at a charity they support, but in reality isn’t honesty the best policy, shouldn’t donors be told what’s been happening?

It seems that the majority of charities have systems in place, especially given the new reporting standards required of them, and know they can get help and support from Charity Services; so maybe the message is getting across, especially with smaller organisations, that there is help available to them and that there’s no shame in asking .

Read the summary of the BDO Not-for-Profit 2016 Fraud Survey here.

If your organisation detected fraud, what would you do, would you take action, would you let your supporters know? Either leave a comment below or email me charitymattersnz@gmail.com.

 

 

 

CharityMatters-NZ Articles, Charity Sector, Governance, Reading, Reports, Research, Sector news, Uncategorized

Grant Thornton Survey

The Grant Thornton Survey is conducted every two years, and from my take on the results non-profits are still facing the same issues as were indicated in the last survey results.

Smaller non-profits are still concerned about where they are at, where their money will come from.

And, again the issue of how organisations relate to their Board is also an ongoing concern (something I am concerned about – to me a Board should be more than a group of people who “”sign off” a Board should be active).

Read the full report here 

What are your concerns, issues … what needs to change? I’d be keen to know what your take is on where your organisation is now, and what you need to get it from where you are now to where you want it to be. Either leave a comment or email me charitymattersnz@gmail.com.

 

 

CharityMatters-NZ Articles, Donor Communication, Donor Support, Donors, Fundraising, Reading, Supporter Retention

Not an ATM

I’ve used the phrase quite a bit … your donor is not an ATM, or similar. To receive a link to an article by Marc Pitman ”I’m not your ATM” was timely.

Have a read of what Marc says:

I’m not your ATM

As the economy continues to falter (or barely grow), we need people’s donations more than ever. But if we operate from a place of “need,” we can start sounding like we think we’re entitled to people’s money.

We never are.

So it’s more important than ever that you have your donor relations system in hand.

Here are some things to be thinking about as you review your plan.

Send acknowledgements quickly

Time after time, bloggers report making 10 donations at the end of the year and only getting 3 acknowledgements.

Don’t let this be you.

Best practice is to get those out within 24 to 48 hours. Some nonprofits aim for a week, allowing them to dedicate one day for receipting.

Just get them out.

Have a stewardship system decided in advance

Acknowledgements are expected. Stewardship is much more. Here are some things I help clients consider:

What level gifts get a handwritten note from the development director? The ED? The board chair?What level gifts get a phone call from the development director? The ED? The board chair?Do you have board members or staff do a thankathon?

These should all be spelled out so that, for instance, the ED can have a list of $1000 donors to call each week.

Continue reading here

CharityMatters-NZ Boards, Governance, Other, Reading, Reports

Problem Boards or Board Problem?

We’ve probably had that feeling that there’s an issue with the Board of an organisation, perhaps we’ve become frustrated that the Board just aren’t getting it …

The following paper from www.npqmag.org is well worth the time to read, it covers things like “underperforming boards are the norm, not the exception,” that sometimes the Board of an organisation sees itself as a legal need, making the role mundane, having a sense of a lack of purpose.

Rather than dissect the paper, click here and download and read it for yourself. I’m sure you will have a few light bulb moments about your Board, or a Board of an organisation you may have had some dealings with.