Volunteering, Why?

Why do people volunteer? There’s a myriad of reasons people opt to volunteer in their community.

The reason can range from giving something back to the community, giving time to an organisation that has helped them either personally or may have offered assistance to a family member.

Others volunteer to feel valued and part of a community; or to perhaps learn new skills.

There are cases where people may be directed to offer service in the community; often this is something ordered by a court. However, there are also times when a person who is receiving a form of Government assistance (benefit) may be asked to give time to a community organisation; in this instance, it is more than likely so as the person can gain a new skill and to add something to their CV.

I have even heard that some people volunteer as a way to do something different, to give them a break from their job. There’s some in this group who volunteer to bring their business/career skills to an organisation (pro bono).

Some people volunteer because they feel alone in their life, so a chance to volunteer gives them the chance to meet new people and a chance to socialise. And, if they are new to an area it allows them the chance to get to know others in their community.

Volunteering has been seen too as a way to improve on mental and physical well being.

Do you volunteer, if you do why?

Old Pugilist beat up

It’s not often I rant about an issue per se here, but after reading what Bob Jones had to say in the media yesterday (Tuesday 17 Jan 2017) I just can’t hold my tongue, or should that be my fingers.

Bob Jones, said in a report to media, as reported in the NZHerald that homeless people were essentially scum and worthless lazy buggers, sadly he doesn’t understand the reality and perhaps before he rants he should take timeout and sat and talked with some of the people sitting on streets asking for money.

I’ve spent many an hour speaking with homeless and beggars, not all homeless are beggars and not all beggars are homeless, they each have their own reason (story) for why they are where they are.

People like Bob Jones, and others who only want to moan, rant and say that people sitting on streets asking for money are scum and, more recently that begging should be banned, need to get their arses off their leather seats, and walk a mile (ok, a few metres) in the shoes of some people living off the street.

Unless we understand the whys of why people are living on and “off” the street then we can truly know what’s happening and how we can help.

We can all help, even if it is simply saying hello – don’t judge lest thee be judged.

There are people living on the streets who want to work, but because they don’t have a fixed address they can’t get jobs, because they haven’t been able to get a job for a few years they can’t get a job … drugs and alcohol are not the only reason, race is certainly an issue, but not the issue they are where they are at, the reason they are where they are at where they are is because of their race .. sadly we are still a racist country.

Yes, I’m angry, I’m angry because people like Bob Jones get to vent about people less fortunate but less fortunate people don’t have a voice, we need to be their voice, we need to sit and listen to them, to hear their stories and help where we can, they’ve been beaten down enough..

We need, nay, we must help lift those in need, we need to put our hands out, open our hearts do what we can to help.

 

 

 

The week in Review (Jan 30)

Have decided that at the end of each week I will do a review of some of the posts I written; just so as those who may have missed something get a chance to read and an opportunity for others to have a second read.

So this week I have touched on:

Are you Prepared to Collaborate?

There’s an abundance of non  profits in New Zealand, something on the lines of 26,000 registered charities, organisations could face support, funding and delivery issues unless there’s more collaboration.

Unless organisations collaborate there is a risk some organisations will cease to exist. There’s only so much people can give, both individuals, business and funding bodies; so just on a funding basis collaboration is needed.

Read more

Are You Singing from the same song sheet

The management, more than anyone in an organisation knows, or should know, what the goals, vision, mission of the organisation are; but is this being shared with all staff, particularly those on the frontline?

It seems that some organisations have a diconnect when it comes to sharing key information with staff, leaving staff to wonder what is happening, where they are in the organisation and how they can confidently do their work.

Read more

Handing over the Reins

It’s interesting to see organisations grow from being something started at a kitchen table, to something substantial.
In growing though there is always a need to bring in others with more expertise, more experience; but in doing so there is fear of the loss of control.

I recall reading about a charity, I think in the States, where the founder who took on a manger; but with the charity operating in an adjacent building to where the founder lived, he would turn up everyday and staff were unsure as to who they should be listening to the new manager or the founder.

Read more


Giving is like Sex

I guess that got your attention.

There’s been numerous studies as to why people give and the effects of giving on those who give.

A recent post I read ”Should you give?” has some great insights into what happens when people give, the effects of giving on the brain, body and soul.

Read more

Charity Events, Plan, Plan and Plan Some More

The pitfalls I hear you say. It’s true not all charity events run smoothly, there can be numerous hiccups on the way to staging an event.

Getting passed these can be a struggle, but you can get passed them.

When it comes to an event, an organisation can spend months planning what they will do, why they will do it and promote, then stage the event. It’s something that can create a lot of stress and frustration.

Read more

What Millennials Want to Know

Gaining support from millennials is important, and yes, they do want to support organisations; it’s just how you go about it that matters.

I’ve recently spent some time with a group of 17 to 26 years olds talking about charities and how people connect with them and how charities work to connect with supporters. Some great insights for me, and I’m glad I had the opportunity.

One thing that came across loud and clear, was the need for great storytelling, not meanigless information, muddled stats, but real stories about the people, the cause that the organisation is working to help.

Read more

They’re peeved off, now what

Why is it that some in the charity sector don’t know how to handle donors who maybe annoyed with you, donors who may feel you’re not deliverying on what you say you will do.

It’s not rocket science, dealing with disgruntled donors is and should be treated in the same was as businesses would deal with disgrutled customers. Simple, customer service skills are needed.

Read more

Something I would be keen to hear is – what would you like to see me blog about; what issues, challenges or general areas of discussion would you like to see me cover on www.charitymattersnz.com

You can email me with any thoughts, ideas … charitymattersnz@gmail.com

A Few Things to Consider

We all want to know that the organisation we are supporting, or wanting to support is doing good, that it is meeting it’s goals, reaching the people it is there to help. But, it’s not always the case, some organisations aren’t meeting targets and are only scratching the surface.

How can we check if the one we are looking at supporting is worth sending money to?

There’s a few things to look at, sure there’s a search of the Charity Register, but this is only a superficial look at their income, expenses and a check that they’re complying with what they are set up to do. In essence the report you will find on the Register is simply a declaration, it doesn’t show what the organisation has actually done.

An organisations website will give you the ”fluff” about who they support, what they do, but does it really give you an insight into who it really helps? Sure, there may be some testimonials from people it has helped, but in reality these are often hand picked to give the best picture of the work done.

If you are considering giving support, and particularly so if you are looking at a major contribution, a lifetime contribution or as a key sponsor to look deeper.

It is suggested that you find clients of the organisation and have a chat to them, don’t only talk to the people the organisation has suggested you talk to, but some how find others who have used the organisation. These are more likely to be more open about the support, service that they received.

When talking with previous, or current clients of an organisation you will soon see whether the support they received was beneficial, did it change their situation, are they better off. All of this will help you work out if this is the right organisation for you to support.

Another thing to look at, is the organisation meeting its goals? This can be a hard one to judge, but you should be able to find out by the chats you have with previous clients, by viewing the organisations annual report (not the one on the Charity Register but the main one that most publish these days.) Even a search on Google will likely give you insights into the impact the organisation is having, don’t forget too, that a search through their social media activity will likely also give some good insights.

Something I have seen people do when looking at supporting an organisation, is to look at what other organisations are working in the same space, and seeing if these have or intend to work together at some point. Remember, there’s many organisations doing the same or very similar things, could collaboration, merger be more beneficial to everyone. It’s something worth considering when making a decision to support.

Another thing I suggest people look at, is who is put first; the client, staff or donor? If it’s the staff then you need to ask why? If it’s the donor, same questions; in my opinion the client of an organisation should be the one who is put first, if they are not, then is it an organisation you want to support?

The Demise of the Charity Shop

With recent news that Save the Children will be closing their stores it’s timely to see what’s happening, what’s changed.

Save the Children, isn’t the first and it won’t be the last to close up shop.

At one time generous landlords gave organisations cheap rentals and even reduced other costs associated with renting shop space. This has changed with landlords now, in the main, charging market rents.

With market rents being charged organisations have had little choice but to no longer sell items for $1 or $2 dollars, but to increase some prices; sure there are still great bargains and, remember every purchase benefits the organisation no matter the price, even that five cent spoon purchase has a benefit.

There is, in my opinion, also been a growth in the number of organisation having a “retail” presence, this has created competition with people having more choice as to where they can shop for a bargain. Not unlike mainstream retail.

Sure, we will see fewer organisations with a retail presence, but they will continue to be there. Some will still sell items to raise funds, but this will likely be, as it is already, be online through the likes of TradeMe.

Others will start using other methods, social enterprise for one. With some organisations already looking at this as a means to raise funds with little, in some cases no overheads; yet still making use of donated items to create an income stream away from grants etc.

Disgruntled Board Member

We’ve all had them, or at least heard of them, they’re the one who always has a negative attitude, always has to be right, always needs to have the last word.

I stumbled across this on Nonprofit Quarterly and thought it worth sharing … perhaps it’s a little tongue in cheek, but it’s a good read nonetheless.

Dr. Conflict: About That %$@# Troublemaking Board Member…

Dear Dr. Conflict:

We have a former board member who left the board feeling that he had “lost” some kind of fight. Ours was not the only board that he left in this way—in fact, he told me about epic battles he had fought on this or that other board where people did not see the light (according to him). He was always the hero in these stories—the bringer of truth; the others were usually described as being motivated by self-interest of some kind. And, actually, he is very smart, but he is also a fire starter, and sometimes in ways that are hard to trace.

So here is my situation. This guy is quite connected vis-à-vis state agencies, and I believe, though I cannot say for certain, that he is having a negative effect on our funders. I get the sense that our relationship with some of the agencies with which we have major contracts has become less robust. Conversations are less open. It is confusing, but I think I do see a pattern.

How do I take such a thing on? What is the best way to proceed?

—Need a New Friend

 

Dear Need a New Friend,

You don’t just need a new friend—you need a posse. Dr. Conflict has seen people like your former board member many times before, but it’s not all his fault that he’s such a pain. It’s yours, too. Surely you knew about his epic battles before you recruited him? And if you didn’t, why not? What were you thinking, bringing this guy onto the board?

Some readers may say Dr. Conflict is talking to the wrong person. They believe the board alone is responsible for recruiting its members. But Dr. C sides with Robert Herman’s concept of executive centrality, wherein, “since chief executives are going to be responsible and since they accept responsibility for mission accomplishment and public stewardship, they should work to see that boards fulfill their legal, organizational, and public roles.”1 So Dr. Conflict holds you accountable for the mess you’re in.

Here are Dr. Conflict’s recommendations: (1) make sure that this sort of sloppy recruitment doesn’t happen again, and (2) deal with the renegade ex-board member by counterbalancing his message through your own robust advocacy effort.

Continue reading here

How do / would you handle situations like this?

 

 

Tell Me Why …

The last couple of months have been a challenge, a contract I was enjoying being part of ceased and since then I have been looking at what I have been doing, whether it’s what I should continue – or perhaps, now is the time to look for another avenue.

But, today I rediscovered a song I hadn’t heard for some time; the words of this young man made me rediscover the passion for what I want – nah, need to be doing …

Take the time and listen, yes, you’ve probably heard it umpteen times but, perhaps like me, it may reignite a flickering passion …

Thank you Declan …

On The Hunt

Ok, so this job hunt isn’t easy, called, emailed and sent smoke signals to people in the sector saying I’m available; sadly there appears to be not much on offer at the moment.

So, here’s my plea; if you know anyone looking for someone to join their team with experience in

  • Donor acquisition
  • Donor retention
  • Donor communication
  • Social Media for non-profits

or anything akin to these skills – could you please, pretty please let me know or let them know I’m looking, my email is on my homepage as is my mobile number.

Thanks in advance.

Wake Up

Ok, I have talked previously about knowing what’s going on the sector, what others in your same field are doing. But are you watching what people in general are talking about, issues, news items, documentaries and so on that have relevance to the work of your organisation?

It astounds me that there people in the sector who go to their office each day, do the work they feel needs doing; but aren’t aware of what people are talking about, what’s being shown and how this could be useful for their work.

Monitoring what’s happening is part of your job, well, I think it is. And for staff to only see their job as 9 to 5 is a little short sighted, especially when there’s so much competition for the charity dollar.

Staff should be encouraged to spend some part of their day looking at what people are talking about, someone in the organisation should be keeping an eye out for tv programmes etc that have some relevance to the work of your organisation. And, yes, someone should be monitoring FaceBook and the likes to see what others are talking and sharing that’s of relevance; and no cats are not really relevant unless they are at the core of what your organisation does.

So, who in your organisation is responsible for sharing news items, discussion papers etc? No one, tut tut, get someone onto this pronto, there’s likely gems you’re missing out on that could help you with your next fundraising campaign.

Remember, the people you are trying to gain as supporters are likely to have seen, read or talked about something that relates to your organisation, if you have seen something recently you can drop into a conversation or email; it could swing them to support you.

Who’s monitoring the social channels, again no one; no tuts this time, but please get someone to monitor, it won’t take them all day, just a few minutes each day is all that’s needed.

Ok, that’s a wee rant with some suggestions; so when you get back to your office, work out what you need to monitor and who the best person is to do this; unsure who – ask who would be interested, maybe someone is really keen but have been too shy to suggest that this is what you should be doing.

Now, get back to looking at what people are talking about in your sector.