When doing telephone fundraising coaching I often hear stories about how rude people can be to the fundraisers. Here’s food for thought when dealing with rude people.
1. They feel safe because you can’t get at them
2. They’re trying to impress someone in their room who is listening
The best advice is to shrug your shoulders, feel sorry for them, then move on to the next call.
There are lots of nice, caring people out there.
You just have to find them.