Stop what you’re doing (after you’ve read this), pick up the phone and call your office.

Are unhappy with how the call is answered, does the person answering the phone sound alive, awake, do they sound like they want to be answering telephone – or does it all sound as though it’s too much for them, that they’d rather be out doing something else?

Its important that whoever answers the phone sounds enthused – they’re the shop window to your organisation.

Do you really want your supporters, or those you support to be calling your organisation to hear staff sounding bored, chewing, chatting with colleagues – more than likely you don’t. So why aren’t you checking how your calls are answered?

Now you’ve read this, pick up your phone and make that call.

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